WeMark India Reviews: A Hub of Unique Mystery Shopper Database

Wemark India : Mystery Shopper Database

WeMark India have one of the unique mystery shopper database. They are just like a group of normal customers who would give you a critical insight of your customer service and your brand. They have them available in almost 40 countries of the world and they are carefully picked by us on the basis of fulfilment of certain criteria. Some of them are working with Wemark India on Full time (5000+) basis and some of them are Part time (45,000+) mystery shoppers. Wemark’s mystery shoppers are detail oriented, thorough observant and committed to deadlines, they are honest in their evaluations and keep all information regarding the assignments confidential.

WeMark  have mystery shoppers from various fields of the industry. You pick an industry and we have one working as a Mystery shopper with us like for example we have:

• Ex General Managers of 5 star hotels
• Hoteliers with 10+ years of experience in Business Excellence
• Frequent Business Travellers
• Airlines Captains and CoPilots
• Fashion and Hotel Critics
• Corporate Trainers and many more

Also their database is constantly updated and filtered because we believe in keeping only the best.

Visit : http://www.wemarkindia.com/mystery_shopping01.html

Types of Mystery shopping Audits at Wemark India

Types of Mystery Shopping at Wemark India

Organization leaders are increasingly challenged to improve their operations and meet customer demands for price, service, experience and quality. To get an insight into what happens when prospective buyers are in contact with your sales and customer service teams, they use Mystery shopping as the best tool. Mystery shopping can assist your company in objectively measuring your customers buying experience. It will help you identify training requirements, opportunities to improve your customer care policies & procedures.

Mystery Shopping will help your business to:

• Evaluate Staff Performance
• Highlights customer service issues
• Improve and reward your Customer Service team

 Wemark India provides Mystery Shopping which has specifically-designed matrices, solutions, and training programs to address every domain in all the industries. WeMark uses customised methodologies to assess how customers experience various products and services. The typical area that they cover are : Brand Assurance/Compliance Evaluations, Customer Experience Evaluation, Customer/Guest Service Evaluations, Customer Touch Points Evaluation, Signature Employee Evaluation, Brand standards Implementation Evaluation etc. The various type of mystery shopping audit you can get under Wemark’s Mystery Shopping Service are as follow:

• Experience Mystery Audits
• Price Break Mystery Audits
• Sales Mystery Audits
• Promotion Mystery Audits
• Hygiene Mystery Audits
• Video Mystery Audits
• Telephonic Mystery Audits
• Fire and Safety Audits
• MICE Audits
• Competition benchmarking

For More Details Visit : http://www.wemarkindia.com/mystery_shopping01.html

Wemark India : Due Diligence Program

                                        Wemark India : Due Diligence program

Due diligence is used to investigate and evaluate a business opportunity. The term due diligence describes a general duty to exercise care in any transaction. As such, it spans investigation into all relevant aspects of the past, present, and predictable future of the business of a target company. Due Diligence programs were developed with the goal of improving decision making through providing a structured, systematic, and science-based program of planning, identifying, prioritizing, collecting and analyzing appropriate, relevant, necessary data; providing a consistent, more efficient, and methodical approach supporting fundamental decision management.

Due diligence is a program of critical analysis that companies undertake prior to making business decisions in such areas as corporate mergers/acquisitions or major product purchases/sales. The due diligence process, whether outsourced or executed in-house, is in essence an attempt to provide business owners and managers with reliable and complete background information on proposed business deals, whether the deal in question is a proposed acquisition of another company or a partnership with an international distributor, so that they can make informed decisions about whether to go forward with the business action.

The adoption of formal Due Diligence programs should be a strategic initiative by the decision-makers of all organizations, for the first time, using formal structures for the decision management process. Once implemented within an organization, Due Diligence Standards are an integral, ever-present facet of the organization’s strategy, assisting management through every decision; creating significant improvement in the organization’s capabilities, risk reduction, agility, morale, profitability and success.

 The Due Diligence Programs benefit all who rely on due diligence services, such as Board Directors, senior management, attorneys, accountants, government regulators, etc. It also benefit all who are actively performing due diligence engagements. If you incorporate due diligence programs into your decision-making and due diligence, your organization, both large and small enterprises, will benefit through improved performance, more reliable results, and increased profitability.

Wemark India offers Due Diligence program under its Market research service. If you want due deiligence program for your business , Wemark India is the right place.

Visit : http://www.wemarkindia.com/

Wemark India Compliance Audit : Protect and Enhance Your Business Values

                                                     WeMark India Services

A compliance audit is a comprehensive review of an organization’s adherence to regulatory guidelines. Independent accounting, security or IT consultants evaluate the strength and thoroughness of compliance preparations. In simple words Compliance auditing determines whether a process or transaction has or has not followed applicable rules. If rules are violated, the auditor determines the cause and recommends ways to prevent future deviations. The rules being tested can be those created by the organization for itself through corporate by-laws, policies, plans, and procedures; can be those imposed on the organization through external laws and regulations; or can be those external standards that the organization has chosen to follow .

It has been a challenge for internal and external auditors to change the organization’s attitude from compliance being a chore that it is forced to implement, to compliance being an opportunity to improve business processes through standardization and measurement.  As the business and regulatory environments continue to evolve, organizations face emerging risks that challenge traditional strategies and assumptions. In this environment, resilience is the key to organizational survival, and companies need to achieve a balance of governance, risk-management, regulatory compliance, and performance.

WeMark India combines industry knowledge, experience, leading methodologies, and a performance focus to help enable internal audit, risk management, and compliance. With commitment to integrity and accountability, Wemark compliance auditing provides value to governing bodies and senior management as an objective source of independent advice.

WeMark India : Market Research and Customer Satisfaction

It seems self evident that companies should try to satisfy their customers. Satisfied customers usually return and buy more, they tell other people about their experiences, and they may well pay a premium for the privilege of doing business with a supplier they trust. Therefore, all programs under market research are vital at different levels for a successful business.

                                                       WeMark India Market Research

 When we buy a product or service, we expect it to be right. We don’t jump up and down with glee saying “isn’t it wonderful, it actually worked”. That is what we paid our money for. Add to this our world of ever exacting standards. We now have products available to us that would astound our great grandparents and yet we quickly become used to them. The bar is getting higher and higher. At the same time our lives are ever more complicated with higher stress levels. Delighting customers and achieving high customer satisfaction scores in this environment is ever more difficult.

A market trader has a continuous finger on the pulse of customer satisfaction. Direct contact with customers indicates what he is doing right or where he is going wrong. Such informal feedback is valuable in any company but hard to formalise and control in anything much larger than a corner shop. For this reason Market research is necessary to measure and track customer satisfaction for a existing or expanding businesses.

Market research is any organized effort to gather information about markets or customers. It is a very important component of business strategy. The term is commonly interchanged with marketing research; however, expert practitioners may wish to draw a distinction, in that marketing research is concerned specifically about marketing processes, while market research is concerned specifically with markets. Wemark India Provide various market research services which include Customer Satisfaction Surveys, Due Diligence Program, Database management Applications, Employee Engagement Surveys, Customer Feedback & Analysis, Employee Knowledge Audit etc.

WeMark India : Customer Experience Management

                                                          Customer Experience Management
                                                            http://www.wemarkindia.com

To manage the customer experience, companies need to create a strategy that encompasses all customer touch points across the organization. Knowing what your customers think and how they interact with your brand is critical to your ongoing success. To foster it, your customer service have to have a brilliant customer experience management.

Customer experience management (CEM) is the collection of processes a company uses to track, oversee and organize every interaction between a customer and the organization throughout the customer lifecycle. The goal of CEM is to optimize interactions from the customer’s perspective and, as a result, foster customer loyalty. Customer experiences include not only interactions through traditional channels, such as purchases, customer service requests and call center communications but also, increasingly, through social CRM channels such as Twitter and Facebook. While businesses are seeing a solid correlation between customer experience management (CEM) programme and increased profit, 81 percent organisations globally have seen their CEM initiatives fail in the last three years, says recent studies. The study noted 72 percent of Indian businesses have a customer experience management (CEM) solution far better than the average of 59 percent globally. In comparison, India respondents felt the strongest about the importance of CEM in organisations with 75 percent of business managers in India describing CEM as extremely important, followed by Mexico (67 percent), the US (59 percent) and Brazil (59 percent).

WeMark provides various services such as Mystery shopping, Market research and internal aurdit covering a large number of different businesses to give an effective customer experience management. Through mystery shopping and other services, you can intelligently set a company standard and maintain it at every levels of your organisation. For More detail visit our website www.wemarkindia.com.

WeMark India: Mystery shopping does impact company success

Consumer is all powerful. Companies and service providers in India are finally realising that making or breaking the business or brand depends largely on the consumers.  Indian consumers too have finally started demanding better services and do not mind paying a premium for high quality service.

Realising this companies are ensuring to render standardised practices for better customer experience. Owing to this, the mystery shopper now has become an unavoidable need for their business. The feel the need to verify whether processes that have been put in place for the various functions are being followed or not and mystery shoppers help them confirm this. So while a simple question like ‘were you offered a beverage at the reception’ may seem innocuous to you, it is in fact a step in the Company’s effort to ensure that all outlets function in the same way across geographies; it is the only way growth & expansion can be managed successfully.

Deviations are checked and outlets or employees adhering to processes are rewarded. Mystery audits are especially useful in franchisee models where the only way the client can ensure quality is by standardising practices & processes. Clients often seek feedback from shoppers on finer points this has come from a realisation that unless you treat your customer well, the business will not grow as fast and even if it does, will not sustain once competition kicks in. In this way, a mystery shopping report helps the client understand whether his business process are working and also identifies the improvement areas for providing better experience to customers. Appreciation to a deserving employee by rewarding him is also a part of this exercise to bring feeling of motivation.

Various Training for Hotel Industry at WeMark India

Training is an organised procedure for increasing the knowledge and skill of people for a specific objective which in general results in the change of behaviour and attitude. According to Wemark “Training is one of the major tool to become the best in the Modern era”. Wemark is one of the organization which provides training to Hotel industry in order to improve their capability, capacity, productivity and performance.  In order to fulfill above statement they help impart training to hotels and help them to reach the sky.Wemark India provide services which include counseling of employee, skill assessment, and supportive services in terms of behavioural standards.

COUNSELLING OF EMPLOYEES

Employee counselling is a psychological health care intervention which can take many forms. Its aim is to assist both the employer and employee by intervening with an active problem-solving approach to tackling the problems at hand. This includes dealing with the guest, communication skills ,quick action &response in order to overcome the problem of guest during their visit.

SOFT SKILLS TRAINING:

• Communication skills- Communication process, Types of communication channels, Communication Barriers, perceptions, Active Listening Skills, Non Verbal Communication and Effective ways of Understanding a customer etc.
• Customer service- Customer Approach, Customer Facts, Importance of Customer Loyalty, Customer Profiling, Handling Challenging customers and situations, customer engagement & creating delight in every transaction, moment of truth, store level customer concerns and solutions etc.
• Hygiene and grooming- All aspects of personal hygiene, importance of grooming, creating an impression etc

SKILL ASSESSMENT

Everyone has things that they love to do and skills they like to use. While giving training sessions, we work on employee’s soft skills ,persuasion and welcome their innovating ideas. We also work on their leadership and managerial standards , goal setting, and time management.

BEHAVIOURAL STANDARDS

Behavioural standards help members and employees make appropriate decisions when the issues they face involve ethical considerations. It will help in support of day-to-day decisions. This includes personality development and body language of the employee.

WeMark India Reviews

Here are some testimonials of WeMark India. Lets see what People say about us.

• If you are looking to improve your business and customer service or lookinh to gain to gain a deeper understanding about your customer service in comparison to your competitors, WeMark should without a doubt.                  - Training manager of leading Hotel Brand 

• I have been associated with WeMark from quite a long time now. they have always delivered best of the results in a timely and cost effective manner. I am going to work with them more in future.

   -Chief Operating Officer of Leading Salon

• Quality work and friendliness is why I choose to work with WeMark. It just felt right. They are pretty organised which  just made it too easy to work with them.

     -HR Head of Leading Fast Food chain

• My experience with WeMark has been beyond my expectation. Their focussed approach and critical insight is surely appreciable.

     -CEO ofInternational Hotel Chain

• WeMark  has one of the unique mystery shopping database. They have mystery shoppers from almost every part of industry. Their database is constantly updated and filtered as they believed in keeping.

     – CEO of Leading Airlines

• The leading software used by WeMark helps us to analyze the kind of customer service are looking forward to provide to our customer. It has surely taken our business to a different level.

    -Director Quality Assurance of International Hotel

• WeMark serves as a extension to our Training department , sharing their knowledge and expertise helped us to make a more strategic approach toward customer service and to deliver outstanding value

   -Chief Operating Officer of a Leading Hotel Chain 

• True professionals, very hard working and dedicated. Their team is just fantastic.

     -Training Head of a Leading Gym, India

• I knew the mystery shopping  services provided by WeMark were the right tool for us. Fantastic functionality in a truly beautiful interface.

      -HR Manager in Leading Online Trading Company

WeMark India : Our Services

WeMark India is an ISO 9001:2008 Certified Company. It Provides your business ‘Customer Ready’; assisting further in your pursuit of adding and retaining loyal consumers. A business that you cannot monitor by yourself or a retail chain with hundreds of franchise ideally requires our expert mystery shopping services in Delhi, India. We offer our expert services in Mystery Shopping, Market Research and Internal Audit. Beside this we also offer services to hotels, multiplexes and other luxury and entertainment business avenues.

The Major services we offer are as follow :

Mystery Shopping : 

Mystery Shopping provides an insight into what happens when prospective buyers are in contact with your sales and customer service teams. Our areas of operation touch various domains of Hospitality Industry, and also extend to Sales and Marketing Audits and Training Initiatives for our clients. We have specifically-designed matrices, solutions, and training programs to address every domain in all the industries. WeMark uses customised methodologies to assess how customers experience various products and services.

Market Research :

Market research is any organized effort to gather information about markets or customers. It is a very important component of business strategy. The term is commonly interchanged with marketing research; however, expert practitioners may wish to draw a distinction, in that marketing research is concerned specifically about marketing processes, while market research is concerned specifically with markets.

Internal Audit :

Internal auditing is an independent, objective assurance and consulting activity designed to add value and improve an organization’s operations. It helps an organization accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes. Internal auditing is a catalyst for improving an organization’s effectiveness and efficiency by providing insight and recommendations based on analysis and assessment of data and business processes. With commitment to integrity and accountability, internal auditing provides value to governing bodies and senior management as an objective source of independent advice

WeMark : Benefits of Mystery Shopping

What gets measured gets managed and what gets evaluated gets the employees’ attention. Mystery shopping are a method that some companies use to gauge customer satisfaction and experience. By sending in a mystery shopper to act as a standard customer, you learn not only whether or not your customer service is adequate, but also if there is anything the shopper notices about what it’s like to be a customer, they can inform you of their findings to help you run your business.

Some of the benefits your business will enjoy:

• Determine customer satisfaction and improve perceived levels of service
• A customer’s view of your business will help you increase profit
• Report competitive strengths and weaknesses
• Confirm the integrity of employees, company procedures and internal controls
• Supports an incentive program that will boost employee productivity & loyalty
• Identifies problems whether large or small
• Targets your limited training resources
• Provides reports to management to be used to reward star performers, motivate average employees, and plan training and counseling for employees whose skills need to be improved.
• Helps employees do a better job of creating good, long lasting relationships with satisfied customers.
• Provides data for business owners and managers to use in situations where concrete, quantified, unbiased information would be valuable.
• Trends the data to demonstrate the success of sales and customer service evaluations and training.
• Monitors consistency of information, product/service knowledge, and an understanding of the organization.
• Creates awareness on the part of employees that their actions count and can have a serious impact on the growth and success of the business.

WeMark : Benefits of Market Research

Accurate and thorough information is the foundation of all successful business ventures because it provides a wealth of information about prospective and existing customers, the competition, and the industry in general. It allows business owners to determine the feasibility of a business before committing substantial resources to the venture.

Market research provides relevant data to help solve marketing challenges that a business will most likely face–an integral part of the business planning process. In fact, strategies such as market segmentation (identifying specific groups within a market) and product differentiation (creating an identity for a product or service that separates it from those of the competitors) are impossible to develop without market research.

Top 10 benefits of market research:

1. Market research guides your communication with current and potential customers.

2. Market research helps you identify opportunities in the marketplace.

3.Market research helps businesses strengthen their market position

4.Market research minimizes any investment

5.Market research helps businesses discover their competitors’ strengths & weaknesses

6.Market research helps in spotting emerging trends

7.Market research provides revenue projections

8.Market research focuses on customer needs and demands

9.Market research helps evaluate the success of a business against benchmarks

10.Market research identifies challenges to market growth

WeMark’s Reporting Analytics-“Your Vision is our Priority”

Success requires lot of attention but how to examine that. How to check all the areas of customer experience and how to find the improvement areas or areas that require immediate action. Basically reporting is access to static information (it could be as completed as you like and you could consult them in paper o in a computer, but you only can use the information included in the report. Analytics is the BI functionality that provide the users to work with the information, loocking for causes, trends, relations betwen indicator and diferents dimensions relevants for business, building diferents reports in there main need. Our reporting technology provides each client with a variety of reports which allows them to evaluate everything from how their staff addresses their customers to what their industry standards are. The software we use gives you just that and a lot more. With the help of these customer experience reports, you can view the experience from the customer’s shoes and simultaneously managers can work on their training skills. These reports can also be used to review your employee’s performance in various months and their comparison as well.It can be used to reward star performers, provide training to employees wherever required and motivate them as well.