ways to measure employee engagement

A company can perform well only because of its employees. Employers play an important role in every company’s progress. Engagement of every employee is very necessary. Workforces of large employees in which all are engaged in their work undoubtedly take the company to the optimum level. Engagement of employees has a direct impact on company’s performance. Several companies measures their staff engagement score. More engagement of employees will lead to more productivity and more growth. If employees do their job more effectively then they can sell their products more easily by making customer happy which increases sales, profit and stock prices.

With high employee engagement, company’s productivity can be boosted with higher growth rate and also profit becomes double. An employee will engage with the company more easily when he has emotional attachment or connection with the firm. With this approach they are more empowered to come up with more innovative solutions.  They will be able to find ideas to improve business profile of the company. And they will be boosted with new energies which make them more productive.

Now the second thing comes how to measure employee engagement? Wemark suggests some ways to measure employee engagement:

I want to do this - If employer wants only money then engagement is difficult. Only genuinely interested employee will engage with his work or can do it more passionately. By helping an employer in deciding what he wants in his career can increase engagement with his work because now he knows what he wants and will do anything to achieve it.

Strong dedication - Just being interested in any job does not mean that he or she is committed to that job. If employer is not fully dedicated to his job then how can he take the company to its optimum level. Strong dedication is required for employee’s engagement.

I love what I am doing - It is the most important factor in employee’s engagement. If anyone loves his work the he can do anything for completing it. Passion is really important in doing your job. This passion is the thing which inspires you to do your job with more engagement. And if the engagement is strong then no one can stop an employee to take his company profile to the top.

To know more, contact Wemark India.

Can shopping generate money?

Numerous retail organizations and think-tanks will pay an exorbitant price to get feedback about their operations from general clients like you. They need to see whether their workers behave appropriately with clients when the managers aren't around, and if the stores are perfect and systematic when there’s no one to check.

It’s those same organizations that make mystery shopping such a fabulous source of income. To become incredibly successful in mystery shopping, you should simply have a good knowledge of the retail business, some extra time from apart from your daily schedule and some extra cash in your hands. You simply go into a store, act like a customer, expound on your experience and afterwards collect your income. It’s that simple.

You’re presumably the kind who as of now spends a considerable amount of energy in the shopping mall anyway, so the salary from mystery shopping would be truly income sans work to make. You’d be doing just about the same things you did on last weekend (and the weekend prior to that); just now you’d be getting paid for doing the same things.

Try not to hope to sustain your family from mystery shopping, however. Yes, mystery shopping is truly pain free income, but to make it your primary source of salary, be that as it may, is an alternate story. It ought to be sufficient to give you a chance to appreciate two or three meals out once in a while, however it’s not the sort of gig that you’d give up your daily job for.

Once you've gained experience in this field, you’ll be on the top of list for many organizations who want to hire mystery shoppers to conduct an audit and to help them enhance their image in the market and amongst their trusted customers.

In case you’re one of the huge number of ladies out there who discover shopping fun, you can now make shopping gainful too. In these tough economic times, it’s as of now sufficiently hard to discover a source of pain free income. To make earning fun is simply an icing on the income cake.

For more info about this and to become a mystery shopper, you can simply contact Wemark.

FACTS ABOUT MYSTERY SHOPPING

In case that you have spent time examining home based business opportunities, there is a good chance you have seen promotions referencing mystery shopping. It’s not a scam, these jobs really permit a man to get paid for shopping. While mystery shopping jobs may not be an approach to completely support oneself, they can give a venue to make somewhat additional money or get free restaurants meals.

The thought behind mystery shopping in Jakarta is for a business to get legit feedback about how the store, facility or restaurant is running when the proprietor isn't looking. By and large, the business enlists a research company, which then appoints the contracted mystery shoppers to visit the site. The mystery shoppers are appointed particular times to visit the site and are equipped with a questionnaire to help them realize what aspects of the business they are rating.

Essentially, mystery shopping comes down to being an observant client, the quality of the administrations received and taking in the condition of the business. After the visit to the site, the mystery shopper will complete the questionnaire and monitor any costs accrued amid the shopping experience.

Consequently, the shopper gets a free supper or a small amount amid the survey. Some organizations will repay travel costs, but this is not valid no matter how you look at it, so it is best to completely research about the organization and reputation before accepting the job offer.

While there is no special training required to become a mystery shopper, it just helps to pay attention to details, to be good at observation and appreciating a customer or shopping experience.

Similarly as with numerous home based business, there are people in the online world who are trying to gain by the mystery shopping industry and will charge an expense for people to make it onto their list of customers. It is best to stay away from such organizations and rather search out the research companies who offer their data at no expense.

If after going through this article you also want to become a mystery shopper and try mystery shopping in Jakarta, you can contact Wemark. They will help you in learning more about Mystery Shopping and will help you in getting a good salary for mystery shopping. Good Luck!

WeMark India Internal Audit : Importance of Internal Auditor

Internal Auditing, according to the Institute of Internal Auditors (IIA), can be defined as an independent, objective assurance and consulting activity designed to add value and improve an organization’s operations. The internal audit activity helps an organization accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control and governance processes.

In other words, internal audit provides an independent and unbiased assessment of the operations of the organization. It renders information to the management regarding the management of risk effectively. It acts as a catalyst for improvement in government processes. Being an advisor, it tells management of the organization what it needs to know and at what time. Thus, it has become very vital for the success of any organization to conduct internal audits.

There are various types of audits conducted by the organizations to achieve particular objectives. Operational Audit, Program Audit, Fraud Audit, Ethical business practices Audit, Compliance Audit, Control self-assessment Audit, Financial audit, Stock & Cash Audit, Health & Safety Audit, Food & Quality Control Audit, Trade License Audit are some of the internal audits.

Internal auditor is an organization’s critical friend. A friend who can challenge current practice, champion best practice and act as a catalyst for improvement. Following are the certain activities performed by the internal auditor in order to help organization accomplish its strategic objectives.

·     Internal auditor evaluates controls and give advises to managers at all levels. He assesses the tone and risk management culture of the organization at one level and reports on the effective implementation of policies at another level.

·     Internal auditor identifies key activities and relevant risk factors associated with them. The ways in which an internal auditor assesses the risks are hugely impacted by changing trends and economic conditions.

·     The techniques of internal auditing have changed from a reactive and control based form to a more proactive and risk based approach. This enables the internal auditor to anticipate possible future concerns and opportunities as well as identifying current issues.

·         Internal auditor should be well-versed with the strategic objectives of the organization to have  a clear comprehension of how the operations of an organization fit into a bigger picture.

·         Internal auditor reviews compliance to ensure that whether a certain organization is adhering  to rules, regulations, code of ethics, laws, guidelines and practices or not.

 WeMark is a leading company which conducts around 1.5 lakhs audits every year. 

“Analytics” leads to a better performance

WeMark India

Are your employees genuinely, devotedly working towards giving the best level of services to the clients? Did you ever attempt to find out that what are their strengths and weaknesses? If your answer to this question is NO, then it's an ideal opportunity to start the procedure to evaluate customer satisfaction or customer loyalty as it would provide you with a more profound understanding regarding your position in the market and among the customers. Well, in case you want to opt for this advice then "WeMark India" is your genuine support.

We provide an option of Mystery Shopping that helps in scooping out the real standing of a business entity in the customers’ view. Our procedure of mystery shopping is trailed by creating an extensive investigation report based on the reports provided by various mystery shoppers. This is a productive method for enhancing the services and also meeting the benchmarks that the present day clients are looking for in a company.

The assessment of staff helps in identifying the good employees as well as the bad employees. So in order to satisfy your customers with an efficient staff you must apply to seek the profitable mystery shopping services provided by "WeMark India" and dissect the level of customer satisfaction being given by your staff.

Narender Modi on WeMark India

WeMark India

Here are some excerpts #WeMarkIndia from last Sunday’s #MannKiBaat programme. http://nm4.in/1N02kjr 

Source :https://twitter.com/narendramodi

WeMark India : 3 tips for the prospective mystery shoppers

WeMark Mystery Shopping

Some people have adopted mystery shopping as a full time work whereas many do it to earn extra money. Either ways it seems a good deal! It may be best fit for ones who aim to do something different rather than following the monotonous lifestyle. Below are 3 vital tips by Wemark India that would assist in making good money in this business:

Spend if you wish to earn

In most cases you would be required to spend some cash to get the overall experience of the store and its services as well as product. Hence, initially spending on your own is a necessity. The reimbursement is made later. So make sure that you could spare enough money to carry out the task.

Possess eye for detail

You need to observe each thing in detail be it the products or the customer service and even the overall ambience. And once you observe each detail to report it further in the form of reports as well as surveys.

Perform to get paid

Performance matters! Unlike a typical 9-5 job, Mystery shopping doesn’t guarantee monthly payment until the performance is satisfactory. In case you accidentally end up revealing your shopper status, you are putting your reimbursement in danger. So, do everything perfectly to gain the confidence of the company that you are working for. 

Improve the quality of services with WeMark internal audit

WeMark india

Japan is a prime example of contrasts and contradictions. Known as the “country of the rising sun”, Japan does not stop to surprise its tourists from all over the world.  Many Japanese companies are pioneers in their fields, but Japan seems to constantly face ruin. Cities are modern and high-tech, old wooden houses survive but continue here next to designer homes.  This is a country steeped in history and culture, and it makes for an incredible holiday destination.

Japan has about a $30 billion trade deficit when it comes to tourism. Even if the entire country may seem small on the map, the truth is that it is as diverse and as gorgeous as a country can get. Often three to four times as many Japanese travel abroad as foreign visitors travel to Japan.  There is something exotic, yet intricate, a fantastic mix of modern technology and its cultural heritage. It never fails to impress its visitors with shopping hubs and special cuisine.

Japan is the world’s second largest hotel and restaurant market. Hence be it a new restaurant planned to be set up or an existing one already serving the tourists as well as residents, Wemark avails its services that greatly help in maximizing the footfall to the outlet. Our presence in Japan endows us with the advantage of auditing the services provided by the restaurant staff in terms of food and customer service.

Apart from catering such a delicious range of food, Japan is also a shopping paradise for the tourists with a wealth of stores selling everything from traditional souvenirs and local food to the latest electronics and hottest fashion brands. It is here that well-established Japanese shops and famous brand names like Gucci, Chanel, Armani, Louis Vuitton, and others stand side by side on the various blocks of shopping areas.

‘Wemark’s’ internal auditing service can help various shopping outlets to assess their services by providing a wide range of beneficial information. This will ultimately end up fetching positive responses from the world wide customer base and will improve the quality of services being catered.

WeMark India Reviews: A Hub of Unique Mystery Shopper Database

Wemark India : Mystery Shopper Database

WeMark India have one of the unique mystery shopper database. They are just like a group of normal customers who would give you a critical insight of your customer service and your brand. They have them available in almost 40 countries of the world and they are carefully picked by us on the basis of fulfilment of certain criteria. Some of them are working with Wemark India on Full time (5000+) basis and some of them are Part time (45,000+) mystery shoppers. Wemark’s mystery shoppers are detail oriented, thorough observant and committed to deadlines, they are honest in their evaluations and keep all information regarding the assignments confidential.

WeMark  have mystery shoppers from various fields of the industry. You pick an industry and we have one working as a Mystery shopper with us like for example we have:

• Ex General Managers of 5 star hotels
• Hoteliers with 10+ years of experience in Business Excellence
• Frequent Business Travellers
• Airlines Captains and CoPilots
• Fashion and Hotel Critics
• Corporate Trainers and many more

Also their database is constantly updated and filtered because we believe in keeping only the best.

Visit : http://www.wemarkindia.com/mystery_shopping01.html

Types of Mystery shopping Audits at Wemark India

Types of Mystery Shopping at Wemark India

Organization leaders are increasingly challenged to improve their operations and meet customer demands for price, service, experience and quality. To get an insight into what happens when prospective buyers are in contact with your sales and customer service teams, they use Mystery shopping as the best tool. Mystery shopping can assist your company in objectively measuring your customers buying experience. It will help you identify training requirements, opportunities to improve your customer care policies & procedures.

Mystery Shopping will help your business to:

• Evaluate Staff Performance
• Highlights customer service issues
• Improve and reward your Customer Service team

 Wemark India provides Mystery Shopping which has specifically-designed matrices, solutions, and training programs to address every domain in all the industries. WeMark uses customised methodologies to assess how customers experience various products and services. The typical area that they cover are : Brand Assurance/Compliance Evaluations, Customer Experience Evaluation, Customer/Guest Service Evaluations, Customer Touch Points Evaluation, Signature Employee Evaluation, Brand standards Implementation Evaluation etc. The various type of mystery shopping audit you can get under Wemark’s Mystery Shopping Service are as follow:

• Experience Mystery Audits
• Price Break Mystery Audits
• Sales Mystery Audits
• Promotion Mystery Audits
• Hygiene Mystery Audits
• Video Mystery Audits
• Telephonic Mystery Audits
• Fire and Safety Audits
• MICE Audits
• Competition benchmarking

For More Details Visit : http://www.wemarkindia.com/mystery_shopping01.html

Wemark India : Due Diligence Program

                                        Wemark India : Due Diligence program

Due diligence is used to investigate and evaluate a business opportunity. The term due diligence describes a general duty to exercise care in any transaction. As such, it spans investigation into all relevant aspects of the past, present, and predictable future of the business of a target company. Due Diligence programs were developed with the goal of improving decision making through providing a structured, systematic, and science-based program of planning, identifying, prioritizing, collecting and analyzing appropriate, relevant, necessary data; providing a consistent, more efficient, and methodical approach supporting fundamental decision management.

Due diligence is a program of critical analysis that companies undertake prior to making business decisions in such areas as corporate mergers/acquisitions or major product purchases/sales. The due diligence process, whether outsourced or executed in-house, is in essence an attempt to provide business owners and managers with reliable and complete background information on proposed business deals, whether the deal in question is a proposed acquisition of another company or a partnership with an international distributor, so that they can make informed decisions about whether to go forward with the business action.

The adoption of formal Due Diligence programs should be a strategic initiative by the decision-makers of all organizations, for the first time, using formal structures for the decision management process. Once implemented within an organization, Due Diligence Standards are an integral, ever-present facet of the organization’s strategy, assisting management through every decision; creating significant improvement in the organization’s capabilities, risk reduction, agility, morale, profitability and success.

 The Due Diligence Programs benefit all who rely on due diligence services, such as Board Directors, senior management, attorneys, accountants, government regulators, etc. It also benefit all who are actively performing due diligence engagements. If you incorporate due diligence programs into your decision-making and due diligence, your organization, both large and small enterprises, will benefit through improved performance, more reliable results, and increased profitability.

Wemark India offers Due Diligence program under its Market research service. If you want due deiligence program for your business , Wemark India is the right place.

Visit : http://www.wemarkindia.com/

Wemark India Compliance Audit : Protect and Enhance Your Business Values

                                                     WeMark India Services

A compliance audit is a comprehensive review of an organization’s adherence to regulatory guidelines. Independent accounting, security or IT consultants evaluate the strength and thoroughness of compliance preparations. In simple words Compliance auditing determines whether a process or transaction has or has not followed applicable rules. If rules are violated, the auditor determines the cause and recommends ways to prevent future deviations. The rules being tested can be those created by the organization for itself through corporate by-laws, policies, plans, and procedures; can be those imposed on the organization through external laws and regulations; or can be those external standards that the organization has chosen to follow .

It has been a challenge for internal and external auditors to change the organization’s attitude from compliance being a chore that it is forced to implement, to compliance being an opportunity to improve business processes through standardization and measurement.  As the business and regulatory environments continue to evolve, organizations face emerging risks that challenge traditional strategies and assumptions. In this environment, resilience is the key to organizational survival, and companies need to achieve a balance of governance, risk-management, regulatory compliance, and performance.

WeMark India combines industry knowledge, experience, leading methodologies, and a performance focus to help enable internal audit, risk management, and compliance. With commitment to integrity and accountability, Wemark compliance auditing provides value to governing bodies and senior management as an objective source of independent advice.

WeMark India : Market Research and Customer Satisfaction

It seems self evident that companies should try to satisfy their customers. Satisfied customers usually return and buy more, they tell other people about their experiences, and they may well pay a premium for the privilege of doing business with a supplier they trust. Therefore, all programs under market research are vital at different levels for a successful business.

                                                       WeMark India Market Research

 When we buy a product or service, we expect it to be right. We don’t jump up and down with glee saying “isn’t it wonderful, it actually worked”. That is what we paid our money for. Add to this our world of ever exacting standards. We now have products available to us that would astound our great grandparents and yet we quickly become used to them. The bar is getting higher and higher. At the same time our lives are ever more complicated with higher stress levels. Delighting customers and achieving high customer satisfaction scores in this environment is ever more difficult.

A market trader has a continuous finger on the pulse of customer satisfaction. Direct contact with customers indicates what he is doing right or where he is going wrong. Such informal feedback is valuable in any company but hard to formalise and control in anything much larger than a corner shop. For this reason Market research is necessary to measure and track customer satisfaction for a existing or expanding businesses.

Market research is any organized effort to gather information about markets or customers. It is a very important component of business strategy. The term is commonly interchanged with marketing research; however, expert practitioners may wish to draw a distinction, in that marketing research is concerned specifically about marketing processes, while market research is concerned specifically with markets. Wemark India Provide various market research services which include Customer Satisfaction Surveys, Due Diligence Program, Database management Applications, Employee Engagement Surveys, Customer Feedback & Analysis, Employee Knowledge Audit etc.

WeMark India : Customer Experience Management

                                                          Customer Experience Management
                                                            http://www.wemarkindia.com

To manage the customer experience, companies need to create a strategy that encompasses all customer touch points across the organization. Knowing what your customers think and how they interact with your brand is critical to your ongoing success. To foster it, your customer service have to have a brilliant customer experience management.

Customer experience management (CEM) is the collection of processes a company uses to track, oversee and organize every interaction between a customer and the organization throughout the customer lifecycle. The goal of CEM is to optimize interactions from the customer’s perspective and, as a result, foster customer loyalty. Customer experiences include not only interactions through traditional channels, such as purchases, customer service requests and call center communications but also, increasingly, through social CRM channels such as Twitter and Facebook. While businesses are seeing a solid correlation between customer experience management (CEM) programme and increased profit, 81 percent organisations globally have seen their CEM initiatives fail in the last three years, says recent studies. The study noted 72 percent of Indian businesses have a customer experience management (CEM) solution far better than the average of 59 percent globally. In comparison, India respondents felt the strongest about the importance of CEM in organisations with 75 percent of business managers in India describing CEM as extremely important, followed by Mexico (67 percent), the US (59 percent) and Brazil (59 percent).

WeMark provides various services such as Mystery shopping, Market research and internal aurdit covering a large number of different businesses to give an effective customer experience management. Through mystery shopping and other services, you can intelligently set a company standard and maintain it at every levels of your organisation. For More detail visit our website www.wemarkindia.com.

WeMark India: Mystery shopping does impact company success

Consumer is all powerful. Companies and service providers in India are finally realising that making or breaking the business or brand depends largely on the consumers.  Indian consumers too have finally started demanding better services and do not mind paying a premium for high quality service.

Realising this companies are ensuring to render standardised practices for better customer experience. Owing to this, the mystery shopper now has become an unavoidable need for their business. The feel the need to verify whether processes that have been put in place for the various functions are being followed or not and mystery shoppers help them confirm this. So while a simple question like ‘were you offered a beverage at the reception’ may seem innocuous to you, it is in fact a step in the Company’s effort to ensure that all outlets function in the same way across geographies; it is the only way growth & expansion can be managed successfully.

Deviations are checked and outlets or employees adhering to processes are rewarded. Mystery audits are especially useful in franchisee models where the only way the client can ensure quality is by standardising practices & processes. Clients often seek feedback from shoppers on finer points this has come from a realisation that unless you treat your customer well, the business will not grow as fast and even if it does, will not sustain once competition kicks in. In this way, a mystery shopping report helps the client understand whether his business process are working and also identifies the improvement areas for providing better experience to customers. Appreciation to a deserving employee by rewarding him is also a part of this exercise to bring feeling of motivation.

Various Training for Hotel Industry at WeMark India

Training is an organised procedure for increasing the knowledge and skill of people for a specific objective which in general results in the change of behaviour and attitude. According to Wemark “Training is one of the major tool to become the best in the Modern era”. Wemark is one of the organization which provides training to Hotel industry in order to improve their capability, capacity, productivity and performance.  In order to fulfill above statement they help impart training to hotels and help them to reach the sky.Wemark India provide services which include counseling of employee, skill assessment, and supportive services in terms of behavioural standards.

COUNSELLING OF EMPLOYEES

Employee counselling is a psychological health care intervention which can take many forms. Its aim is to assist both the employer and employee by intervening with an active problem-solving approach to tackling the problems at hand. This includes dealing with the guest, communication skills ,quick action &response in order to overcome the problem of guest during their visit.

SOFT SKILLS TRAINING:

• Communication skills- Communication process, Types of communication channels, Communication Barriers, perceptions, Active Listening Skills, Non Verbal Communication and Effective ways of Understanding a customer etc.
• Customer service- Customer Approach, Customer Facts, Importance of Customer Loyalty, Customer Profiling, Handling Challenging customers and situations, customer engagement & creating delight in every transaction, moment of truth, store level customer concerns and solutions etc.
• Hygiene and grooming- All aspects of personal hygiene, importance of grooming, creating an impression etc

SKILL ASSESSMENT

Everyone has things that they love to do and skills they like to use. While giving training sessions, we work on employee’s soft skills ,persuasion and welcome their innovating ideas. We also work on their leadership and managerial standards , goal setting, and time management.

BEHAVIOURAL STANDARDS

Behavioural standards help members and employees make appropriate decisions when the issues they face involve ethical considerations. It will help in support of day-to-day decisions. This includes personality development and body language of the employee.