WeMark India Internal Audit : Importance of Internal Auditor

Internal Auditing, according to the Institute of Internal Auditors (IIA), can be defined as an independent, objective assurance and consulting activity designed to add value and improve an organization’s operations. The internal audit activity helps an organization accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control and governance processes.

In other words, internal audit provides an independent and unbiased assessment of the operations of the organization. It renders information to the management regarding the management of risk effectively. It acts as a catalyst for improvement in government processes. Being an advisor, it tells management of the organization what it needs to know and at what time. Thus, it has become very vital for the success of any organization to conduct internal audits.

There are various types of audits conducted by the organizations to achieve particular objectives. Operational Audit, Program Audit, Fraud Audit, Ethical business practices Audit, Compliance Audit, Control self-assessment Audit, Financial audit, Stock & Cash Audit, Health & Safety Audit, Food & Quality Control Audit, Trade License Audit are some of the internal audits.

Internal auditor is an organization’s critical friend. A friend who can challenge current practice, champion best practice and act as a catalyst for improvement. Following are the certain activities performed by the internal auditor in order to help organization accomplish its strategic objectives.

·     Internal auditor evaluates controls and give advises to managers at all levels. He assesses the tone and risk management culture of the organization at one level and reports on the effective implementation of policies at another level.

·     Internal auditor identifies key activities and relevant risk factors associated with them. The ways in which an internal auditor assesses the risks are hugely impacted by changing trends and economic conditions.

·     The techniques of internal auditing have changed from a reactive and control based form to a more proactive and risk based approach. This enables the internal auditor to anticipate possible future concerns and opportunities as well as identifying current issues.

·         Internal auditor should be well-versed with the strategic objectives of the organization to have  a clear comprehension of how the operations of an organization fit into a bigger picture.

·         Internal auditor reviews compliance to ensure that whether a certain organization is adhering  to rules, regulations, code of ethics, laws, guidelines and practices or not.

 WeMark is a leading company which conducts around 1.5 lakhs audits every year. 

“Analytics” leads to a better performance

WeMark India

Are your employees genuinely, devotedly working towards giving the best level of services to the clients? Did you ever attempt to find out that what are their strengths and weaknesses? If your answer to this question is NO, then it's an ideal opportunity to start the procedure to evaluate customer satisfaction or customer loyalty as it would provide you with a more profound understanding regarding your position in the market and among the customers. Well, in case you want to opt for this advice then "WeMark India" is your genuine support.

We provide an option of Mystery Shopping that helps in scooping out the real standing of a business entity in the customers’ view. Our procedure of mystery shopping is trailed by creating an extensive investigation report based on the reports provided by various mystery shoppers. This is a productive method for enhancing the services and also meeting the benchmarks that the present day clients are looking for in a company.

The assessment of staff helps in identifying the good employees as well as the bad employees. So in order to satisfy your customers with an efficient staff you must apply to seek the profitable mystery shopping services provided by "WeMark India" and dissect the level of customer satisfaction being given by your staff.

Narender Modi on WeMark India

WeMark India

Here are some excerpts #WeMarkIndia from last Sunday’s #MannKiBaat programme. http://nm4.in/1N02kjr 

Source :https://twitter.com/narendramodi

WeMark India : Customer satisfaction surveys prove helpful for organizations

WeMark India

In an era of high competition and expectations, customer satisfaction surveys are essential tools. They help a company in gaining insight about the customer satisfaction levels. This further helps in devising strategies for improvement.

Nowadays the world over relies on ‘quality’ as a deciding factor for selecting as well as measuring the performance of the products and services. By conducting surveys,companies can not only measure the satisfaction level of the customers but also identify the unhappy customers and find remedies for the same.

Customer satisfaction survey, if done carefully could prove highly beneficial for the companies.

These surveys can be used to generate valuable data about current and potential target markets. Companies can analyze this data to develop strategies for increasing the sales volume after evaluating the satisfaction level of the existing customers.

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Customer satisfaction surveys are helpful in exposing customers’ current and future plans as to how and where they intend to spend their money. Companies can also figure out the ratio and proportion of customers it is going to lose or gain in the coming time. When the satisfaction ratings dip in the surveys, it is the warning sign probing potential problems that can affect future revenue.

By conducting surveys, a company can understand the customers’ thoughts, perception and experience regarding its product and services. It gives an insight about the performance of the product and services as well as the improvements desired in order to satisfy them.

High customer satisfaction ratings can have powerful effects in the form of reduced negative word of mouth and increase in the number of loyal customers.

In a competitive marketplace where businesses compete for customers, ‘Wemark’ provides services in the form of customer satisfaction surveys which can prove to be a key differentiator for retaining and gaining loyal customers.

WeMark India : 3 tips for the prospective mystery shoppers

WeMark Mystery Shopping

Some people have adopted mystery shopping as a full time work whereas many do it to earn extra money. Either ways it seems a good deal! It may be best fit for ones who aim to do something different rather than following the monotonous lifestyle. Below are 3 vital tips by Wemark India that would assist in making good money in this business:

Spend if you wish to earn

In most cases you would be required to spend some cash to get the overall experience of the store and its services as well as product. Hence, initially spending on your own is a necessity. The reimbursement is made later. So make sure that you could spare enough money to carry out the task.

Possess eye for detail

You need to observe each thing in detail be it the products or the customer service and even the overall ambience. And once you observe each detail to report it further in the form of reports as well as surveys.

Perform to get paid

Performance matters! Unlike a typical 9-5 job, Mystery shopping doesn’t guarantee monthly payment until the performance is satisfactory. In case you accidentally end up revealing your shopper status, you are putting your reimbursement in danger. So, do everything perfectly to gain the confidence of the company that you are working for. 

Improve the quality of services with WeMark internal audit

WeMark india

Japan is a prime example of contrasts and contradictions. Known as the “country of the rising sun”, Japan does not stop to surprise its tourists from all over the world.  Many Japanese companies are pioneers in their fields, but Japan seems to constantly face ruin. Cities are modern and high-tech, old wooden houses survive but continue here next to designer homes.  This is a country steeped in history and culture, and it makes for an incredible holiday destination.

Japan has about a $30 billion trade deficit when it comes to tourism. Even if the entire country may seem small on the map, the truth is that it is as diverse and as gorgeous as a country can get. Often three to four times as many Japanese travel abroad as foreign visitors travel to Japan.  There is something exotic, yet intricate, a fantastic mix of modern technology and its cultural heritage. It never fails to impress its visitors with shopping hubs and special cuisine.

Japan is the world’s second largest hotel and restaurant market. Hence be it a new restaurant planned to be set up or an existing one already serving the tourists as well as residents, Wemark avails its services that greatly help in maximizing the footfall to the outlet. Our presence in Japan endows us with the advantage of auditing the services provided by the restaurant staff in terms of food and customer service.

Apart from catering such a delicious range of food, Japan is also a shopping paradise for the tourists with a wealth of stores selling everything from traditional souvenirs and local food to the latest electronics and hottest fashion brands. It is here that well-established Japanese shops and famous brand names like Gucci, Chanel, Armani, Louis Vuitton, and others stand side by side on the various blocks of shopping areas.

‘Wemark’s’ internal auditing service can help various shopping outlets to assess their services by providing a wide range of beneficial information. This will ultimately end up fetching positive responses from the world wide customer base and will improve the quality of services being catered.

Fetch your company's information by WeMark Internal Auditing

Internal Auditing

Once you have a management system established, it is essential to undertake regular internal auditing so that you benefit from ongoing improvements in efficiency, effectiveness and control. Internal auditing is an independent, objective assurance and consulting activity designed to add value and improve an organization's operations. It helps an organization accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes.  Internal  Audits  are beneficial to the business.

Singapore is often termed as “shopping paradise” by experts. Places like Chinatown, Orchard Road, Bugis Street and Mustafa Centre are popular among the shopping lovers for offering wide variety of products at reasonable price. Shoppers can also find many luxurious brands in the modern shopping centers as this city also boasts of some of the exclusive malls. Jewelries, electronics, eateries, cosmetics, perfumes, medicinal products and country special souvenirs are mostly purchased here.

After its independence in 1965, Singapore has grown quickly into a modern city-state of economic prominence. It is one of the safest places in the world to visit. Apart from sightseeing, tourists often visit Singapore for shopping purpose.

Popularity of shopping culture in this country could easily be predicted from the fact that a whole month is set aside by the name of ‘Great Singapore Sale’ to celebrate shopping. Singapore satisfies its price-sensitive shoppers with tax free shopping facility.

By providing a wide range of information through its internal auditing services ‘Wemark’ makes it possible for the shopping hubs dealing in variety of brands, to assess their services in catering customer satisfaction through their products and services.  Presence of ‘Wemark’ in Singapore which is one of the most vibrant shopping hubs of Asia, will introduce the sellers to the trends being followed by millions of shoppers, and help them in improving wherever desired via our audit reports.

Wemark’s Internal auditing service fetches a wide range of information which proves beneficial for the outlets in maintaining the positive perception among the customers. For more info visit http://www.wemarkindia.com/