Wemark India : TYPICAL AREAS WE COVER IN MYSTERY SHOPPING

Wemark India : Mystery Shopping

• Brand Assurance/Compliance Evaluations
• Customer Experience Evaluation
• Customer/Guest Service Evaluations
• Customer Touch Points Evaluation
• Signature Employee Evaluation
• Brand standards Implementation Evaluation
• Competitive Benchmarking
• Customer Experience Management
• Service Level Quality Assurance
• External and Internal Ambience
• Relationship and Building Behaviour
• Sales/Product Promotions
• Sales Technique/Methodology
• Cross selling/Up-Selling
• Staff knowledge about Products and the Brand
• Security Process
• Telephonic Interaction Skills